Located in mid-town Toronto, Originals Ale House has remained a Leaside community anchor since being founded in 1983. Originals offers a wide selection of craft beers, cocktails, daily specials, homemade pizzas, wings and an assortment of delicious platters.The family-owned restaurant hosts live music with great brands for special events and weekends. Originals is an ideal venue for welcoming patrons to socialize, watch sports, play pool or darts, and enjoy high quality foodservice.
The owner of Originals, Nada Morra, explains the importance of customer service in the foodservice market. “In a restaurant business, especially at lunch time, people like to come in, eat, and get out as soon as possible, so that bill has got to be ready. They want to pay and just leave.”
During peak hours, the restaurateur is always challenged to fulfill their guests’ needs, offer prompt service and process payments instantly with high speed, accuracy and security. Every second counts for ensuring customer satisfaction and return business.
Since switching to MONEXgroup, Originals has been able to accept all forms of payments instantaneously and reliably. The cost-saving package offered by MONEXgroup supplied Originals’ 3 floors venue with 2 Short Range Wireless Terminals iWL220 (Bluetooth) and One Long Range Wireless Terminal iWL250 (3G/4G Network).
In addition to accepting Debit and Credit cards through Chip & Pin, the solution offers features that are catered to restaurants’ needs including Gratuities Table and Waiter designation.
MONEXgroup Merchant Services offered Online Reporting for Originals to log-in and review their daily performance. Batch closing service allows Nada to check the sales generated per server for the selected period of time and measure peak hours. The dashboard includes automated sales charts to facilitate decision making. This online merchant interface supports every POS terminal and indicates the efficiency of service offered with clear performance indicators. Online Reporting is a valuable intelligence tool that is open 24/7 and is highly accessible to merchants.
“What was more important to me was getting the service that my restaurant and customers needed to get.” The state-of-the-art technology with outstanding merchant services offered by MONEXgroup allowed Nada to operate without downtime during long hours. The technical support, terminal installations, and responsiveness of Reps were key in keeping Originals processing effectively. MONEXgroup’s round the clock customer service has ensured prompt service, reliability of technology, customer satisfaction and confidence to Originals Ale House.
“Being partners with the MONEXgroup has proven to me that I can provide my customers with prompt service, guaranteed satisfaction, and that weight has been removed off my shoulders. So, I’m looking forward to having a long relationship with MONEXgroup.“