MONEXgroup is committed to ensuring that our clients’ personally identifiable information (personal information) is accurate, confidential, and secure. MONEXgroup is adhering to the following privacy principles which direct our actions regarding the collection, use, and disclosure of personal information. These principles have been developed according to values established by Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information and Electronic Documents Act.
MONEXgroup is responsible for maintaining and protecting the personal information under its control, in accordance with applicable laws. MONEXgroup has designated an individual or individuals within our organization who are responsible for compliance with the privacy principles outlined below.
The purposes for which personal information is collected will be identified before or at the time it is collected.
Knowledge and consent are required for the collection, use, and/or disclosure of personal information, except where required or permitted by law.
The personal information collected will be limited to those details necessary for the purposes identified by MONEXgroup.
Limiting Use, Disclosure, and Retention
Personal information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal information will only be retained for the period of time needed to fulfill the purpose for which it was collected, or as required by law.
Personal information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal information will be protected by security safeguards that are appropriate to the sensitivity level of the information.
MONEXgroup will not make information available to our customers concerning the policies and practices that apply to the management of their personal information.
Upon request, a customer shall be informed of the existence, use, and disclosure of their personal information, and will be given access to it. Customers may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions
Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about to: