- In many situations, in-person payments can be a challenge for medical and healthcare companies
- Modern healthcare payment systems allow for far greater convenience and safety for customers
- Innovations have made it easier to accept a wider variety of payments in different situations
Many of the ways businesses in the realm of healthcare operate are often different than those of other industries. After all, there are several special considerations that healthcare providers and medical clinics must factor in when they are serving clients, including how payments are processed both in-person and online.
When you think about innovations occurring in the healthcare industry, most peoples’ thoughts generally go to developments in disease treatments, modern vaccines, diagnostics, and other such things. However, there are rapid advancements occurring in different types of equipment and technology that continue to enhance patient and client experience. As well, these innovations have allowed healthcare companies and clinics to improve efficiencies and reduce operating costs. One such example is in the adoption of new payment processing systems in healthcare companies and medical clinics.
Recent Changes in How Healthcare Companies Serve Customers
With the dramatic impacts of the global COVID-19 pandemic, it should come as no surprise that healthcare companies have significantly changed how they operate over the last 2 years. To help combat the spread of this highly transmissible virus, processes and procedures were put in place to minimize physical contact, improve sanitation of communal spaces, and increase the level of personal protection for individuals in every possible capacity.
For businesses, this meant the incorporation of physical barriers in stores and clinics, personal protective equipment for employees, decontamination and sanitization protocols, and an increased focus on providing products and services virtually, remotely, and in contactless manners. For example, curbside pickup has quickly become a standard option for customers to obtain medical products and healthcare supplies. Online ordering and direct-to-door delivery also are now absolutely critical for many patients who are immunocompromised or are physically unable to visit store or clinic locations for any reason.
Companies who have typically relied on traditional in-person methods of serving customers have had to quickly adapt to these changing conditions. In addition, those organizations who had already implemented these types of options for customers quickly began realizing just how vital they are to a business’ ability to operate in this dramatically altered environment. Customers who were still mostly shopping in-person are now placing orders online out of necessity, and over the last two years these customers have become accustomed to the convenience and simplicity of ecommerce. Overall, the pandemic has accelerated the adoption of digital, contactless, and ecommerce payments among businesses and customers that had not yet fully embraced them.
What Types of Healthcare and Medical Companies Require Payment Systems?
Even though there are some types of businesses involved in the field of health and medical care that handle payments and billing through insurance companies, there are many others that require their own dedicated payment processing systems. Private medical clinic payment systems are just one example. You can also find credit and debit card processing solutions in place anywhere that doctors, nurses, and other medical professionals are providing services such as: hospitals, public health clinics, rehabilitation centres, pharmacies, schools both private and public, hospices, and more.
Fortunately, modern payment processing technology is available in a wide range of models and implementation methods to suit the needs of any healthcare or medical services business. Whether it’s an updated in-store POS solution that integrates directly with ecommerce websites, mobile payment terminals that can be taken right to a customers’ home, or unattended tap-to-pay systems for standalone vending and remote kiosk applications, MONEXgroup has the right combination for any situation.
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Different Types of Healthcare Payment Systems
In-Person and Attended Point-of-Sale Solutions
The point-of-sale systems you’ll find at modern healthcare businesses are a far cry from the rudimentary cash registers of the past. Now, they are full-featured computer systems capable of performing a diverse array of business tasks, such as inventory control, scheduling, customer account management, and reporting, as well as process payments of all forms. The Clover Station Duo and the Clover Mini POS solutions are currently in use by countless healthcare businesses across the world, allowing these companies to accept cash, credit cards, debit cards, and contactless digital wallets, along with online ecommerce payments, with ease.
Advanced in-store POS systems like these allow many businesses to consolidate multiple software and hardware tools used by healthcare businesses into a single, versatile, all-in-one POS and business management platform. If you’re ready to upgrade to a system like the Clover Station Duo or Clover Mini, MONEXgroup will work closely with you to ensure that the integration process moves smoothly and efficiently, and that all customer data and business information is successfully migrated to the new system.
In cases where purchases occur away from the main business location, or for independent healthcare providers such as physical therapists, mental health counselors, and in-home medical care personnel, a portable or mobile payment solution is the ideal way to settle customer accounts quickly and conveniently. The Clover Flex is the perfect device for cases like these, as it is able to connect wirelessly to WiFi access points or cellular LTE networks for immediate on-site payment processing. With a robust suite of apps and software tools available, the Clover Flex is a fully-functional POS system that can be taken anywhere you need it.
Unattended and Vending Payment Technology
Self-serve kiosks and unattended vending systems are a convenient and accessible way for businesses to extend their ability to serve customers during off-hours or in remote locations. Advancements in vending technology have enabled a very diverse array of product types to be made available through standalone self-serve machines. Off-the-shelf healthcare products and supplies can easily be stocked inside a specialized vending unit, and payments can be processed quickly and securely using an unattended payment terminal from MONEXgroup.
Whether an existing vending system needs to be upgraded to a more capable interface that is able to accept tap-to-pay credit and debit cards and other contactless methods of payments, or you are investing in a brand new turn-key vending solution, MONEXgroup can help. Our unattended payment terminals can easily be retrofitted to replace any coin-operated payment mechanism. Plus, our contactless vending payment systems can be custom-configured to your specifications, providing a simple and easy-to-use interface for your customers.
Online Payment Portals and Ecommerce Platforms
Online ordering offers many advantages over in-store payments, so it’s important for all types of healthcare and medical businesses to invest in the right type of ecommerce platform. If this is your first foray into online sales, MONEXgroup can help you start out right with a new online store and secure digital payment solution. For an existing ecommerce website, we can upgrade its payment capabilities to provide greater security and compatibility with a wider range of payment methods.
In either case, we will also work with you to connect your ecommerce platform with your new in-store POS solution so your team can efficiently manage customer accounts, coordinate orders, and accept payments of all types, regardless of whether the customer prefers to visit your location or do business online. In addition, your online payment capabilities can be extended to any smartphone or connected tablet with the use of a virtual terminal. Virtual terminals act as digital versions of a physical POS system, and can be securely accessed from smartphones, tablets, laptops, and PCs anywhere you are able to connect to a WiFi or cellular LTE signal.
Make the Change to a More Capable POS Solution for Your Healthcare Business
It’s clear that customer preferences are shifting increasingly towards cashless payment methods such as tap-to-pay debit cards and credit cards, digital wallets, to name a few, and this is one trend that is certainly not going to reverse itself. Forward-thinking businesses have already taken steps to accommodate these changing consumer behaviours, especially over the last two years of operating during a global pandemic. In order to ensure that your business is prepared for the future of payment processing in the healthcare industry, there’s no time to waste in securing the right suite of point-of-sale solutions that you can leverage to serve customers with greater convenience, enhanced safety, and top-tier data security.
To get started with a complimentary cost analysis to see what the potential impact of investing in a new POS system could look like for your company, contact the team of payment processing experts here at MONEXgroup today. Our professional customer service reps will answer all of your questions and provide the answers you need to make the best choice for the future of your business. By choosing MONEXgroup, you’ll not only be equipped with the finest in payment processing technology, but you’ll also be supported with world-class customer support and technical service to help you make the most of your investment.
Author: Layal Scheirich, Head of Sales at MONEXgroup
Bio: With 18 years of experience in payment processing and merchant services, Layal has seen in-store POS technology evolve from its humble beginnings to contactless, unattended, mobile and online alternatives. Today, Layal is an inspiration to the MONEXgroup’s team and a go-to source of information related to payment processing. She is enthusiastic to share her knowledge with audiences interested in cutting-edge technologies available today, such as unattended payment for self-serve kiosks, e-commerce online payment gateways, virtual terminals, and contactless and mobile payment solutions.
Social Media Profile: LinkedIn
Contact Info: insights@monexgroup.com
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