Published On: April 19, 2022

Summary

  • Customers are demanding faster, simpler and more convenient ways to purchase goods and services
  • New types of vending systems are enabling self-serve convenience in nontraditional settings
  • Combining new vending systems with unattended payment technology helps drive revenue higher

Vending technology has evolved in many different ways, and forward-thinking businesses are deploying unique and unusual self-serve systems to enhance customer experience, unlock new revenue streams, and improve operational efficiencies. Recent events have accelerated these trends and consumer demand continues to grow.

There are many different types of vending machines and self-serve kiosks that we encounter as we go about our solutions; such as parking meters, snack machines, ticketing stations, and many others. They are effective solutions that allow customers greater convenience and accessibility when they are in need of products and services outside of normal operating hours, in remote locations, or where other types of restrictions may make in-person customer service impossible. Thanks to recent advancements in unattended payments and self-serve vending technology, a greater variety of businesses can be enhanced with these innovative systems.

What is Driving Development of New Types of Vending Systems?

In recent years, technological developments have not been the only factor at play in the diversification of self-serve vending systems. Evolving consumer preferences have driven many traditional retail and service businesses to embrace and accelerate their adoption of unattended vending systems. In addition, the widespread impact of the global COVID-19 pandemic made contactless payments and unattended access to products and services a vital necessity in order to ensure many types of businesses could continue operating under strict public health and safety requirements.

This trifecta of technological, behavioral, and regulatory demands has affected businesses in varying degrees, with some feeling only minor ripples and others finding their business models in need of drastic overhauls. Nevertheless, the long-term benefits of implementing the right unattended vending system are quite enticing for businesses, regardless of the underlying considerations. For example, an indoor golf establishment saw a great opportunity to improve their customers’ experience in their golf training facility by adding self-serve capability to their training simulator and indoor driving range, and they looked to MONEXgroup to provide the solution needed to make it happen.

How can a Golf Coaching Facility Evolve their Customer Experience?

The golf facility provides world-class golf instruction in a state-of-the-art training facility, offering golfers year-round access to the services they need to hone their swing and improve their game, no matter what the weather is doing outside. One key part of the experience that elevates this golf establishment above other facilities is their interactive golf simulator. This immersive training system utilizes a massive digital screen and multiple simulated course environments to help golfers refine their stance, grip, swing, and game strategy. The system features precision motion sensors to track player movement, and uses special computer software to provide detailed analysis and insights to guide instruction for maximum benefit.

As demand for self-serve access to this virtual driving range soared, the existing hand-held payment system that was in place was not sufficient to provide the smooth and convenient customer experience that the establishment wanted to deliver. Working with the team at golf coaching facility to plan out how the self-serve experience should operate, MONEXgroup implemented a sophisticated unattended payment terminal that connects directly to the software controlling the simulator as well as the automatic golf ball dispenser. This fully-integrated solution simplifies the flow of by eliminating some of the manual processes that could easily be automated.

Customers simply need to make their selection on the intuitive payment terminal interface, tap their preferred contactless payment method, and the system does the rest. They’ll receive their practice golf balls and the simulator will be ready to begin their session, all in a matter of moments. It’s fast, easy, and consistent, which are all important parts of a positive customer experience. With this new system in place, the golf coaching facility has successfully boosted customer satisfaction and in return is achieving greater visit frequency, helping to drive sales higher and increase the average lifetime value of a customer.

Another reason that the golf facility chose MONEXgroup to install this solution was the complete end-to-end payment integration services that our team of payment processing experts provide. All technical questions were answered and addressed, and the setup and configuration of the system was completed without a hitch. From start to finish, the entire self-serve payment integration was efficient and seamless, thanks to the dedication and attentiveness of our customer service group. It’s no secret that customer service is a critical element to factor in when choosing a payment processing and merchant services partner for your business, and MONEXgroup is committed to providing the best customer service and most knowledgeable technical expertise in the industry.

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When your business opts for a new unattended payment system to enable self-serve options for customers, you want to be sure that the solution you choose brings the best combination of advantages and benefits to the table. While there are many different systems out there to choose from, not all of them will contain the same features and capabilities.

Advantages and Benefits of MONEXgroup Unattended Payment Solutions

MONEXgroup’s unattended payment terminals are flexible to suit an expansive array of applications and business types, and can be custom-configured in many different ways to meet the unique specifications of the client. Depending on how you want your payment terminal setup, the color LCD display interface can be programmed using your own branding and messaging, along with any combination of pricing and selectable options as needed. The robust software is able to integrate via APIs of virtually all types, allowing it to be connected to any existing vending system to add powerful payment processing functionality.

While traditional styles of self-serve payment systems tended to focus primarily on cash, these days things are much more sophisticated. Your business will be able to greatly expand the number of different payment options that you can accept, as these payment terminals will work with chip-and-pin debit and credit cards, contactless payment methods such as NFC chip credit and debit cards, digital wallet apps on smartphones such as Google Pay and Apple Pay, and QR code payments. As the world continues to adopt more cashless payment methods and customers become more accustomed to cashless payments, your business will be equipped to accommodate these trends.

MONEXgroup unattended payment terminals can be placed in any environment, both indoor and outdoor. The durable construction and weatherproof design means these systems will stand up to even the harshest weather conditions that mother nature can throw at them. This means that they’re ideal for outdoor businesses such as self-serve golf driving ranges, carwashes, parking lots, EV charging stations, and outdoor vending machines. Unattended payment terminals have even enabled unusual self-serve solutions to be developed for rural water stations and animal feed dispensaries, along with many other types of businesses that are quickly realizing the significant benefits of unattended self-serve vending systems.

Of course, the advantages of MONEXgroup unattended payment systems go beyond the technology itself. When you partner with MONEXgroup as your merchant services provider, you’ll also be supported by top-tier customer support, dedicated account representatives, and knowledgeable technical service experts that are accessible 24/7/365. The success of your business depends on the technologies you use and the partners that support you, and you’ll get the finest of both when you choose MONEXgroup.

Elevate your Customer Experience with an Unattended Payment Solution

There are countless instances of businesses successfully expanding the reach of their products and services to new untapped customer segments through the use of unattended payment processing and self-serve vending systems. The advantages are substantial and the effects on the customer experience can be profound. If your business is ready to bring these technologies to the benefit of your customers, contact the team at MONEXgroup today. One of our payment processing experts will help answer any questions you have and arrange for a free no-obligation quote and cost savings analysis to show you the kind of impact a new unattended payment system can have on your bottom line.

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Blog Author LayalAuthor: Layal Scheirich, Head of Sales at MONEXgroup
Bio: With 18 years of experience in payment processing and merchant services, Layal has seen in-store POS technology evolve from its humble beginnings to contactless, unattended, mobile and online alternatives. Today, Layal is an inspiration to the MONEXgroup’s team and a go-to source of information related to payment processing. She is enthusiastic to share her knowledge with audiences interested in cutting-edge technologies available today, such as unattended payment for self-serve kiosks, e-commerce online payment gateways, virtual terminals, and contactless and mobile payment solutions.
Social Media Profile: LinkedIn
Contact Info: insights@monexgroup.com

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