Privacy Policy
CANADA | USA
MONEXgroup is committed to ensuring that our clients’ personally identifiable information (personal information) is accurate, confidential, and secure. MONEXgroup is adhering to the following privacy principles which direct our actions regarding the collection, use, and disclosure of personal information. These principles have been developed according to values established by Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information and Electronic Documents Act.
Accountability
MONEXgroup is responsible for maintaining and protecting the personal information under its control, in accordance with applicable laws. MONEXgroup has designated an individual or individuals within our organization who are responsible for compliance with the privacy principles outlined below.
Identifying Purposes
The purposes for which personal information is collected will be identified before or at the time it is collected.
Consent
Knowledge and consent are required for the collection, use, and/or disclosure of personal information, except where required or permitted by law.
Limiting Collection
The personal information collected will be limited to those details necessary for the purposes identified by MONEXgroup.
Limiting Use, Disclosure, and Retention
Personal information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal information will only be retained for the period of time needed to fulfill the purpose for which it was collected, or as required by law.
Accuracy
Personal information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal information will be protected by security safeguards that are appropriate to the sensitivity level of the information.
Openness
MONEXgroup will not make information available to our customers concerning the policies and practices that apply to the management of their personal information.
Customer Access
Upon request, a customer shall be informed of the existence, use, and disclosure of their personal information, and will be given access to it. Customers may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.
SMS Compliance
When you contact us:
- You may opt-in to receiving SMS communications at the time that you contact us, register for our programs, products, or services, enter our contests or promotions, or any time thereafter. During a phone call interaction, you will be verbally prompted to provide SMS consent, as follows:
Agent: Do you agree to receive text messages from Money Express POS Solutions Inc., dba MONEXgroup?
Customer: Yes
Agent: You’ve subscribed to receive recurring messages from Money Express POS Solutions Inc., dba MONEXgroup. Reply STOP to Opt out. Reply HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- You may opt-out of receiving SMS communications from the sender, by texting “STOP” within any SMS text you receive.
Please note the following regarding withdrawal of consent or changes in your privacy preferences:
Even if you have opted out of receiving communications from us, we may still contact you for transactional purposes, in compliance with applicable laws (e.g., for customer service, product information, service or reminder notices, or recalls). We may also need to contact you with questions or information regarding your order, such as order status, shipment, or refunds. It may take some time for all of our records to reflect changes in your preferences.
Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about to privacyofficer@monexgroup.com
Contact Us
If you have questions about this Policy, or if you want to exercise your rights as described in this Policy, you may contact us as follows:
Money Express POS Solutions Inc. (dba MONEXgroup)
Attn: Privacy Officer
5075 Yonge Street, unit 301
Toronto, ON, M2N 6C6
privacyofficer@monexgroup.com
1-866-286-7787
In order to honour any access or deletion request, we will require you to provide enough information for us to verify your identity. For example, we may ask you for information associated with your account, including your contact information or other identifying information. If you designate an authorized agent to make a rights request on your behalf, we may require proper proof of that authorization as well as direct verification of your identity from you.
